AI Technology Revolutionizes Airlines’ Operations with NLX’s $12 Million Funding

• NLX, an American enterprise AI provider, raised $12 million in Series A funding for operational expansion and development efforts, with JetBlue Ventures contributing to the round.
• NLX utilizes generative AI, cloud software, and conversational AI technology to help airlines enhance customer service by allowing passengers to conduct tasks independently through various mediums.
• The funding round was led by Cercano, Thayer Ventures, and HL Ventures, with JetBlue Ventures being an initial investor, aiming to empower companies to provide seamless self-service experiences.
• NLX has a global presence in 90 countries and over 65 languages, catering to various industries including airlines, hotels, and restaurants, with specific aviation customers like United Airlines and Copa Airlines.
• United Airlines and Copa Airlines have successfully integrated NLX’s AI technology into their operations to streamline customer interactions, improve efficiency, and enhance the passenger experience.

AI Technology in Airlines: NLX Raises $12 Million in Funding

American enterprise artificial intelligence (AI) provider NLX recently made headlines by securing $12 million in Series A funding aimed at expanding its operations and further developing its innovative AI technology. JetBlue’s venture capital arm, JetBlue Ventures, played a significant role in this funding round. NLX has been actively collaborating with major airlines like United Airlines and Copa Airlines to integrate AI solutions into their operations, revolutionizing the way airlines interact with their customers.

Revolutionizing Customer Service with NLX’s AI Technology

NLX leverages generative AI, cloud software, and conversational AI technology to enable companies, especially airlines, to deliver exceptional customer service experiences. By utilizing NLX’s technology, airlines empower passengers to perform various tasks at their own pace, eliminating the need to wait for a customer service representative. Passengers can engage with the airline through voice commands, chat interfaces, and synchronized multichannel platforms, enhancing the overall customer experience.

Andrei Papancea, NLX’s CEO and Chief Product Officer, emphasized the transformative power of AI in customer service, stating, “AI is transforming the customer service journey for brands, ensuring that every touchpoint feels personalized and exceeds consumer expectations while remaining practical.” NLX’s products cater to a range of tasks that streamline airline operations and enhance customer interactions, ultimately setting new standards for customer service excellence.

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JetBlue Ventures and Industry Partnerships

JetBlue Ventures, a key player in the recent funding round, has been a long-standing supporter of NLX’s innovative approach to customer service automation. Ryan Chou, Managing Director of Investments at JetBlue Ventures, commended NLX for its ability to provide customers with seamless self-service experiences, ultimately alleviating the strain on call center resources during peak demand periods. The collaboration between NLX and JetBlue Ventures underscores the shared vision of enhancing customer experiences through cutting-edge technology solutions.

NLX’s global reach spans 90 countries and supports operations in over 65 languages, making it an ideal partner for companies in the travel and hospitality sectors that cater to diverse international audiences. Airlines like United Airlines and Copa Airlines have reaped the benefits of NLX’s AI technology, witnessing significant improvements in operational efficiency and customer satisfaction.

Transforming Airline Operations: United Airlines and Copa Airlines

Copa Airlines, Panama’s flag carrier, turned to NLX for assistance in managing the surge of flight disruptions caused by the COVID-19 pandemic. With NLX’s Conversations platform, Copa Airlines can now efficiently communicate with over 50,000 passengers regarding flight changes in a matter of minutes, significantly reducing the time and effort required for such tasks. Irene Pascal, Copa Airlines’ IT Manager for Commercial Solutions, praised NLX’s user-friendly solutions that simplified the process of handling complex operational challenges.

United Airlines, a prominent player in the aviation industry, also embraced NLX’s AI technology to enhance customer service efficiency. By automating repetitive tasks such as flight status inquiries and website redirection, United Airlines aims to streamline its operations and provide passengers with faster responses to common inquiries. Rachel Walker, United Airlines’ Director/MD Innovation and Solutions for Customer Contact Centers, highlighted the potential of NLX’s multimodal technology to cater to tech-savvy travelers who seek guidance during their travel journeys.

NLX’s recent funding milestone and strategic partnerships with leading airlines underscore the growing significance of AI technology in revolutionizing the airline industry’s customer service landscape. By leveraging NLX’s innovative solutions, airlines can enhance operational efficiency, improve customer interactions, and set new benchmarks for service excellence in the competitive aviation sector.